Speak with us
If work is blocked or you need to explain the issue, call and describe who is affected.
08-9212211Support
Client support
Get help with your business IT. Call ComStar Electronics or prepare a support email with the details of your issue.
FOR OUR CLIENTS
Let’s get your request to the right place.
Already working with us? Choose how to contact support. Have your company name and a short description of the issue ready.
Describe the issue by email
For a detailed request, open a draft in your email app and fill in the relevant information.
Opens your email app with a suggested subject and checklist. Review the draft before sending.
info@comstar-e.comComStar on Telegram
Open the ComStar Electronics Telegram channel. For support, you can also contact us by phone or email.
Open the channelRequest handling, response times and support availability depend on your service terms.
What will help us understand the issue?
You do not need to diagnose the problem. Share what you can observe.
Your company and contact
Company name, your name and a number where we can reach you.
The device or service
Which computer, application, email account or network connection is affected?
What happened and when
Describe the symptoms, the exact error and when the issue started.
The impact on work
Tell us whether one person or several are affected, and which work is blocked.
Do not send passwords, verification codes or confidential access details. If you attach a screenshot to your email, hide personal and sensitive information first.
After you contact us
Describe the issue
Share the relevant details by phone or email.
Coordinate the next step
Clarify the affected systems and agree on the appropriate support action.
Keep the context together
When following up by email, reply in the same thread and mention any changes.
The client portal is being prepared.